Furniture is ok but not hugely robust. Reason for low rating- Wardrobe came with large deep scratch at the front (decorative top). Contacted Next immediately who said they would send a new part out. Received a communication that they had sent it to courier but tracking number invalid. Phoned back a few days later and was advised they would send another part. The exact same thing happened. We are now on day 12 after original delivery. Resolution is another full wardrobe being sent out and we have to take the correct part out, replace it with damaged part and arrange a collection! This means waiting in for another two days (when baby is due) and having a huge item cluttering the house whilst we wait for collection. Very inconvenient and unsatisfactory. I have also had to phone several times and been advised there is an hours wait to be spoken to. If I ask for a call back then I will get one as if I have stayed in the queue. Sadly, each time I have had to wait for 4-6 hours to be called back. I have had to stay close to my phone all day to ensure I don't miss the callback. Very frustrating and not helpful especially when preparing for a baby! Poor ratings with quality because of the huge scratch in a prominent place and 12 days on it isn't resolved satisfactorily. It has masking tape marking it as if someone else has had it and sent it back pointing it out. Hard to believe it passed a quality check. We were thinking of buying sofas too but this experience has put me off!
15th Aug 2020
5th Aug 2020
The style of the wardrobe is very nice but the quality of the product itself is very poor indeed. Many of the parts were scuffed, dented or scratched despite the packaging being fine. Certainly overpriced based on what we received but even if the wardrobe hadn’t been marked, it was not worth what we paid for the product.
9th Mar 2020
Lovely pretty wardrobe for nursery! Assembling the product was quite straightforward. Product is a bit flimsy for the price paid. The option for different heights with the shelves is good but the pre-drilled holds are then left on display which doesn’t look that nice, I’d rather option for height of shelves. As No cover up buttons or stickers provided. There was a mark on one of the doors but I called Next a they were very helpful with replacement.